Welcome to the third part of the Essential Communication Skills series. I’ve received a few emails from people saying “well, isn’t all of this a bit basic?”. It’s interesting, 10 years ago, even 5 years ago there is no way I would have written these tips. To most people this was basic common sense – [...]

Today in the second part of “Essential Communication Skills” I’m going to try and impress upon you how important it is to deal with any customer requests – quickly and efficiently. Yesterday I wrote about getting the basics right – making sure that the image you present of yourself is the right one. It’s very [...]

We’re in the business of marketing information over the internet – that’s you, me and everyone else reading this post. None of us have retail premises where we are able to meet our customers face to face and do our business. We all rely on the electronic media – our web sites, eBay sales pages, [...]